Lambourne Partners is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act).
The types of personal information we collect depends on the nature of our engagement. Examples of personal information we may collect include:
It is generally not practical to remain anonymous or to use a pseudonym when dealing with Lambourne Partners as usually we need to use your personal information to provide specific services to you, or which relate to or involve you.
2.1 How we collect personal information
Generally we collect your personal information from you directly (for example, when we deal with you in person or over the phone, when you send us correspondence (including via email), when you complete a questionnaire, form or survey, when you subscribe to our publications or when you use our website or our social media).
Sometimes it may be necessary for us to collect your personal information from a third party. For example, we may collect your personal information from your employer where they are our client, from your personal representative or a publicly available record.
We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes or through the registration process on our websites.
2.2 Where you provide us with personal information about someone else
2.3 Holding personal information
Lambourne Partners holds personal information in hard copy and electronic formats. We take security measures to protect the personal information we hold including physical (for example security monitored and locked/secured office, storage of files in lockable cabinets) and technological (for example, restriction of access, firewalls, the use of encryption, passwords and digital certificates).
In some cases, Lambourne Partners engages third parties to host electronic data (including data in relation to the services we provide) on our behalf.
2.4 Purpose for collecting, holding, using and disclosing personal information
Lambourne Partners collects, holds and uses personal information for a number of purposes including:
As part of an engagement, if you are a customer, an employee, a contractor or supplier of services to one of our clients, then we may disclose your personal information as part of providing services to that client.
The types of third parties to whom we may disclose your personal information include:
We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you. However, we may share non-personal, de-identified or aggregated information with select third parties for research or promotional purposes other than direct marketing.
Lambourne Partners may use your personal information for the purpose of marketing its services to you.
If you do not want to receive marketing material from us, you can contact us as detailed below:
4.1 Automatic collection of personal information
Cookies and other technologies are used by Lambourne Partners and its service providers on some Lambourne Partners websites and through email to automatically collect certain types of information. The collection of this information allows us to improve the effectiveness of Lambourne Partners online environment and to measure the effectiveness of our marketing activities.
4.1.1 IP address
Public IP addresses from which visitors to the Lambourne Partners website and social media accounts may be used to conduct web site trend and performance analysis.
Cookies may be placed on your computer or internet-enabled device whenever you visit the Lambourne Partners website and social media accounts. This allows the site to remember your computer or device and serves a number of purposes.
Cookies by themselves do not tell us you’re your identity (i.e. email address or personal information). However, we may use the details collected from cookies (i.e. IP addresses), for the purpose of trend analysis (i.e. number of visitors to our web sites and their geographic location).
4.1.3 Analytics Tools
Lambourne Partners uses analytics tools (such as Google Analytics) to provide details about visitors to our website. Users are able to make choices on how their data is collected by Google Analytics through their Google Analytics Opt-out Browser Add-on (the add-on indicates to Google Analytics that information about the visit should not be provided by Google Analytics). It is noted that the Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.
More information about how Google Analytics is used can be found at https://www.google.com/analytics/terms/us.html
4.1.4 Social media
Some Lambourne Partners websites and services may enable information gathering and sharing through third party social media applications (i.e. Facebook Like button).
These social media applications may collect and use information regarding your use of the Lambourne Partners websites and social media pages. Any personal information that you provide via such social media applications may be collected and used by those social media applications whom are separate to Lambourne Partners.
Such interactions that are monitored by social media applications are governed by the privacy policies of the relevant companies that provide the applications. We do not have control over, or responsibility for, those companies or their use of your information.
In addition, Lambourne Partners may host blogs and forums. The purpose of these media sources are to facilitate the sharing of knowledge and content across Lambourne Partners network. Any personal information that you provide on these blogs and forums may be shared with other users of that social media platform, outside of Lambourne Partners control, unless otherwise stated at the point of providing the information.
4.1.5 Location-based tools
Lambourne Partners may collect and use the geographical location of your computer or mobile device. This data is collected for the purpose of analysing the visitors to our website and social media accounts.
4.2 Third party websites
Unless expressly advised, Lambourne Partners does not endorse or approve the services or products provided on any third party website.
You are not required to provide any personal information when visiting the Lambourne Partners websites. However, if you subscribe to receive information our updates or request us to contact you, provision of certain personal information will be required to facilitate these requests.
You can request access to your personal information, subject to some limited exceptions as permitted or required by law. Such request must be made in writing to Lambourne Partners using the following details:
PO Box 1050
HAMILTON NSW 2303
If you believe that any personal information collected about you by Lambourne Partners is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request correction. To do so, please contact your Lambourne Partners key account contact and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act.
If you wish to make a complaint to Lambourne Partners about our handling of your personal information, you can contact Lambourne Partners Privacy Officer on the below details:
PO Box 1050
HAMILTON NSW 2303
Or via email at email@example.com attentioned to the Privacy Officer.
Lambourne Partners will endeavour to reply to you within 30 days of receipt of the complaint and, where appropriate, will advise you of the general reasons for the outcome of the complaint.
In some circumstances, Lambourne Partners may decline to investigate the complaint (for example if the complaint relates to an act or practice that is not an interference with the privacy of the person making the complaint).
If you are not satisfied with the outcome of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner.